Partner Success Manager

About the role

Tackle, a business unit of AppDirect, is the leading solution that helps software companies generate revenue through data‑driven Cloud go‑to‑market (Cloud GTM). The platform enables customers to identify the right buyers, grow cloud co‑sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft Azure. Tackle serves more than 500 software companies, from high‑growth startups to the largest software firms worldwide.

The Partner Success Manager will guide organizations in developing and executing GTM strategies while fostering strong partnerships and ensuring success partnering with and through the Cloud Providers. This role works closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes for customers.

Responsibilities

• Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high‑impact strategic initiatives for partner success.
• Build and maintain strong, long‑term relationships while becoming an integral part of the customer's GTM strategy.
• Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.
• Enable co‑sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).
• Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.
• Identify and lead process improvement initiatives to optimize scalability and efficiency.
• Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.
• Deliver transparent, results‑oriented communication to internal and external stakeholders, ensuring accountability and trust.
• Use data‑driven insights to measure success, refine processes, and continuously improve performance.
• Maintain a deep understanding of cloud marketplaces and their integration into customer workflows.
• Manage customer‑specific workflows, ensuring efficient processes, accountability, alignment, and organizational goals.

Requirements

• 3+ years of demonstrated success in customer success, partner management, or GTM strategy development.
• Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co‑sell strategies.
• Project Management: Proven ability to manage multiple priorities and deliver results in a fast‑paced environment; comfort navigating a dynamic, evolving business environment.
• Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.
• Collaboration Skills: Ability to work effectively with cross‑functional teams, including Alliances Directors and Sales Operations leadership.
• Relationship Building: A successful track record of fostering and maintaining strong, long‑term partnerships with stakeholders.
• Strategic Thinking: Strong critical thinking and problem‑solving skills to align solutions with customer goals.
• Data‑Driven Approach: Ability to collect and analyze data, track KPIs, and use insights to drive performance improvements.
• Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability.

Pay

Illinois Compensation Band: $90,000 USD – $115,000 USD