Partner Referral Manager
About the role
Lowe Law Group is seeking an experienced and relationship-focused Partner Referral Manager to lead our Referred-Out Partner Relations team. This role oversees the day-to-day operations of the firm's outbound referral function, ensuring cases are strategically placed with trusted partner law firms while delivering an exceptional experience for both clients and referral partners.
Responsibilities
- Leading, coaching, and developing the Partner Referral Consultant and Partner Referral Specialists
- Managing the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficiently
- Serving as the primary escalation point for complex partner, client, and referral issues
- Building and maintaining strong relationships with referral partner law firms
- Monitoring partner performance, referral activity, and workflow to ensure timely, high-quality service
- Collaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral network
- Evaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performance
- Working closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters
- Identifying operational improvements that increase efficiency, accountability, and scalability
- Maintaining accurate reporting and helping ensure department goals and performance expectations are achieved
Requirements
- Proven leadership and team development experience
- Exceptional relationship-building and interpersonal skills
- Strong verbal and written communication abilities
- The ability to build credibility with attorneys, law firms, and other professional partners
- Excellent organizational skills and attention to detail
- Sound judgment, initiative, and problem-solving abilities
- A collaborative leadership style focused on accountability and continuous improvement
- The ability to manage multiple priorities in a fast-paced environment
Education & Experience
- 3–5 years of leadership experience in relationship management, legal operations, business development, account management, or a similar professional services environment
- Experience supervising or mentoring employees
- Experience managing external business relationships or strategic accounts
- Personal injury, legal services, or referral-based business experience strongly preferred
- Bachelor's degree or equivalent professional experience preferred
What Success Looks Like
- The Referred-Out team operates with consistency, accountability, and professionalism
- Partner law firms receive exceptional communication and support
- Referred-out cases are handled accurately, efficiently, and with strong follow-through
- Referral workflows are organized, scalable, and continuously improving
- Strong collaboration exists across Partner Relations, Legal Team, Intake, Operations, and Accounting
- Partner performance is actively monitored, and opportunities to improve the referral network are consistently identified
Physical & Work Requirements
- Primarily office-based position with frequent computer, phone, and virtual meeting use
- Ability to sit or stand for extended periods
- Occasional travel for partner meetings, conferences, or networking events may be required
Compensation & Benefits
- Competitive salary ($80,000–$105,000 DOE)
- Performance-based growth opportunities
- Health insurance
- Dental insurance
- 401(k) with company match
- Paid time off (PTO)
Why Lowe Law Group?
Lowe Law Group is one of the fastest-growing personal injury law firms in the West. Our Partner Relations team plays a critical role in connecting clients with trusted legal partners while helping expand one of the industry's strongest referral networks. As the Partner Referral Manager, you'll lead an experienced team, strengthen meaningful partnerships, and help shape the continued growth and success of our Referred-Out function. If you're energized by leadership, relationship management, and operational excellence, we'd love to hear from you.