Partner Operations Coordinator

About the role

The Partner Operations Coordinator plays a crucial role in managing customer service and vendor relationships, ensuring smooth operations and timely resolutions.

Responsibilities

• Cook up customer-facing service changes like openings, closings, and transitions to keep things running smoothly and without disruption.
• Handle day-to-day operational tasks, communicate effectively, solve problems, and manage escalations.
• Build and maintain strong relationships with haulers and vendors throughout their entire lifecycle, from onboarding to contract management.
• Manage the bidding process, contract renewals, and contract management, keeping agreements up to date and aligned with service needs.
• Monitor vendor compliance with contracts, service level agreements (SLAs), pricing agreements, and payment terms, ensuring adherence and enforcing standards.
• Run audits, track service gaps, and report on vendor accountability, ensuring accurate invoicing and collections.
• Drive operational and financial optimization, including rightsizing, savings opportunities, and service cost reduction strategies.
• Keep detailed records of contracts, communications, and vendor information to maintain compliance and consistency.

Requirements

• A high school diploma or equivalent combination of education and work experience.
• One to three years of experience in customer service, vendor management, operations, or a related field.
• Experience with Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Preferred skills include experience with ERP or CRM systems (NetSuite, Salesforce), prior experience in waste management, facilities, or field services, and experience managing vendor relationships, contracts, or service agreements.

Qualifications

• High School degree or equivalent combination of education and work experience considered.
• One to three years of experience in customer service, vendor management, operations, or a related field.
• Experience with Microsoft Office Suite — Excel, Word, and Outlook required.
• Preferred skills include experience with ERP or CRM systems (NetSuite, Salesforce a plus), prior experience in waste management, facilities, or field services, and experience managing vendor relationships, contracts, or service agreements.

Skills

• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in ERP or CRM systems (NetSuite, Salesforce a plus).

Benefits

At Waste Harmonics Keter, we offer:

• Competitive compensation
• Annual bonus plan at every level
• Continuous learning and development opportunities
• 401(k) retirement savings with company match; immediate vesting
• Medical & dental insurance
• Vision insurance (company paid)
• Life insurance (company paid)
• Short-term & long-term disability (company paid)
• Employee assistance program
• Flexible spending accounts/health savings accounts
• Paid time off (PTO), including birthday off, community volunteer hours, and a Friday off in the summer
• Seven paid holidays

Pay

Competitive compensation based on experience and qualifications.

Schedule

On-site position located in Victor, NY. Monday to Friday from 8:00am to 5:00pm. Fast-paced environment requiring strong problem-solving capabilities.