Partner Onboarding Specialist

Job Summary

As a Partner Onboarding Specialist, you sit at the center of SoftwareOne’s partner-first Cloud Desk team, focused on enabling and onboarding channel partners across major hyperscaler platforms (Microsoft, AWS, Google Cloud, etc.). You own the partner’s initial journey from onboarding to operational readiness, ensuring each new partner is fully prepared to transact quickly and successfully across SoftwareOne’s Cloud iQ platform and direct hyperscaler marketplaces.

Role & Responsibilities

• Manage & Execute Partner Onboarding: Lead and coordinate the end-to-end onboarding process for new channel partners joining SoftwareOne’s distribution-led programs. Oversee all tasks from initial intake and contracting to technical platform setup, ensuring efficient, accurate, on-schedule execution across Cloud iQ and relevant hyperscaler marketplaces (Azure, AWS, GCP, etc).
• Accelerate Partner Readiness to Transact: Guide partners through critical prerequisites for multi-cloud resale (e.g., Microsoft CSP enrollment, AWS partner setup, Google reseller requirements). Help partners meet all program requirements (IDs, contracts, compliance, credit checks) so they can transact their first sale as quickly as possible. Remove roadblocks that impede early partner success.
• Cloud Platform & Program Enablement: Provide hands-on training and support for partners on SoftwareOne’s Cloud iQ (our integrated cloud marketplace system) and relevant hyperscaler platforms. Ensure each partner achieves proficiency in provisioning services, managing subscriptions, and integrating consumption and billing across platforms so their transactions run smoothly. Promote the value and benefits of these platforms to encourage adoption and self-sufficiency.
• Partner Communication & Relationship Management: Proactively communicate key onboarding milestones and manage partner expectations with a partner-first mindset. Build strong relationships and trust by responding quickly to partner inquiries and ensuring they feel fully supported and confident as they begin working with SoftwareOne.
• Cross-Functional Coordination: Collaborate closely with internal teams – including Channel & Direct Sales, Partner Managers, Cloud Desk Support, Sales Operations, Finance, Compliance, and Platform Product teams – to align on each partner’s onboarding progress and needs. Orchestrate activities like legal/finance approvals, credit setup, technical configuration, and ensure every stakeholder executes their part within SLA and quality standards.
• Knowledge Transfer & Partner Enablement: Create and deliver training sessions, onboarding guides, and best-practice playbooks to scale knowledge. Ensure that once initial onboarding is complete, all relevant internal stakeholders (e.g., field Channel Account Managers, Partner Development Managers, Customer Success teams) are informed of the partner’s status and can seamlessly take over the ongoing relationship – facilitating a smooth hand-off for continued partner growth and support.
• Continuous Improvement of Processes: Document and optimize onboarding processes, checklists, and tools to drive consistency and scalability across the Cloud Desk team. Identify opportunities to streamline workflows, automate repetitive tasks, and improve the partner experience.
• Issue Resolution & Escalation: Act as a hands-on problem solver during onboarding – troubleshooting technical or process issues the partner encounters and working with the appropriate teams (Cloud Support, Platforms, etc.) for quick resolution.

Job Requirements

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision-making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
• Bachelor’s degree preferred, equivalent experience acceptable
• 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services
• Understanding the processes of quote and order management, onboarding a client and after sales
• Experienced in Working in a Matrix Organization
• Experience working with customers; building and maintaining relationships
• Good presentation, communication, organization, multitasking, project and time management skills
• Problem solving, critical thinking and consultative skills required
• Ability to research multiple sources to find data

Success Criteria

• Time-to-First-Transaction: Accelerate partner activation
• Attaining high CSAT scores
• Onboarding & Enablement Milestones: Seamless Handoffs & Low Escalations
• Organizational Alignment: Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and co-sell motions

What we offer

• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
• Access to EAP and concierge services plus pre-paid legal at no cost
• Absenteeism policy that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
• Employee stock purchase plan
• Learning and development opportunities galore, tuition reimbursement, and much more!
• Specific to Nashville-based office employees: company-paid parking
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time
• Target compensation for this role will be $75K - $90K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

Company Description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.