Partnership Onboarding Specialist

Responsibilities

• Support multiple team members and projects simultaneously while effectively prioritizing competing demands in a fast-paced environment.
• Ensure all partner acquisition and onboarding activities are completed accurately and according to established schedules across multiple programs.
• Respond to partner inquiries and provide analysis to support issue resolution and business objectives.
• Aid with contract administration activities and related documentation.
• Support reporting needs for program stakeholders and provide high-level analysis of business results and trends.
• Track and monitor partner performance metrics, including: Partner acquisitions, Partner turnover (voluntary and involuntary), Partner terminations, Contract changes, Partner inquiries.
• Build and maintain key datasets that support acquisition, onboarding, operational, and exploratory analysis.
• Maintain key performance indicators and communicate insights to stakeholders.
• Generate standard, custom, weekly, monthly, quarterly, annual, and ad hoc reports as needed.
• Identify trends, opportunities, and areas for process improvement through data analysis.

Qualifications

• US Citizenship Required.
• Excellent verbal and written communication skills.
• Strong project management and analytical capabilities.
• Ability to work independently while contributing effectively within a team environment.
• Comfortable interacting directly with prospective and existing partners.
• Ability to thrive in a fast-paced, complex organization and consistently meet deadlines.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational and time-management skills with exceptional attention to detail.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Ability to maintain discretion and confidentiality when handling sensitive information.
• Associate's degree or equivalent combination of education and relevant experience.
• Minimum of 4 years of related professional experience.
• Experience with CRM systems is a plus, but not required.