Partner Ministries Agent I

Primary Duties And Responsibilities

• Managing large quantities of inbound calls
• Identifying and assessing callers' needs
• Demonstrates active listening and utilizes effective communication skills
• Delivering the best solution for partner needs
• Adhering to all department protocols and processes
• Consistently reviewing and utilizing the department knowledge base to relay accurate information to partners

Ministry Duties

• PRACTICING A DYNAMIC, LIVING RELATIONSHIP WITH JESUS CHRIST AND PRAYING IN TONGUES FOR AT LEAST 30 MINUTES DAILY
• ATTENDING TO PARTNER SPIRITUAL NEEDS THROUGH SPIRIT-EMPPOWERED PRAYER OVER THE PHONE
• HONORING AND VALUING CALLERS TO ESTABLISH AND SUSTAIN LONG-TERM PARTNER RELATIONSHIPS
• EFFECTIVELY PRESENTING THE BENEFITS OF MINISTRY PARTNERSHIP ON EVERY APPLICABLE CALL
• FOLLOWING ALL GUIDELINES FOR MINISTRY FUNCTIONS
• INTENTLY ENGAGING IN THE MINISTRY TEACHINGS, MISSION, AND VISION
• ACTIVELY CONTRIBUTING TO A POSITIVE CULTURE AT KCM

Requirements

• One year of call center experience is preferred
• Possesses knowledge of KCM events and products
• Exhibits proficient telephone etiquette skills while using multiple desktop applications
• Exhibits critical thinking and is solution oriented
• Detail-oriented, well-organized, and able to work within a structured environment
• Requires professional representation of KCM in all communications
• Displays competency with current office technology
• Responds to sensitive situations and does not disclose confidential material to unauthorized personnel
• Must be a Born-again believer filled with the Spirit and willing to abide by the KCM Mission/Vision Statement
• This position requires ministerial licensing through the ministry
• Must complete mandatory ministerial licensing paperwork within thirty days of hire
• (Licensing is renewed yearly)

Typical Physical Demands

• Able To Lift 30 lbs
• Must be able to sit at a workstation for extended periods
• Must work overtime on an “as needed” basis

Typical Mental Demands

• Investigates root issues and offers solutions
• Performs Data Entry tasks
• Adapts positively to changing work situations
• Maintains an attitude of continual learning
• Maintains focus within active surroundings
• Makes good decisions with moderate supervision

Working Conditions

• Normal call center environment