Partner Experience & Chat Specialist (Remote)

About Our Client

The organization is a national leader in service of process with over 30 years of experience. With a workforce of around 1000 employees and multiple offices across major U.S. cities, including its headquarters in Seattle, the company focuses on advancing technology and business processes to maintain a competitive edge. It aims to grow by acquiring less efficient competitors and expanding into new market segments through integrated inbound marketing and sales strategies.

About the Opportunity

The Partner Experience & Chat Specialist role supports active process servers by managing inquiries, resolving issues, and overseeing the distribution and monitoring of work assignments. This position ensures that cases are dispatched efficiently and that process servers remain in good standing to perform their duties. The role contributes to operational effectiveness by maintaining communication and addressing performance concerns.

Responsibilities

• Respond to inquiries and resolve issues from process servers
• Oversee distribution and dispatch of cases to process servers
• Use the in-house application to monitor order dispatch and fulfillment
• Maintain communication and address performance concerns regarding process servers
• Monitor process server status to ensure capability to accept and complete work
• Obtain status updates on orders dispatched to Sheriff Offices via phone, fax, or court docket
• Collaborate with team members to identify and improve inefficient processes
• Resolve issues on the task management board

Requirements

• Customer service or IT experience strongly preferred
• High school diploma or GED required
• Familiarity with legal process is a plus
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel)

Pay Range and Compensation Package

$15.00 - $18.00 per hour depending on experience

Benefits & Perks

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• Seven paid company holidays
• Four floating holidays per year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.