Partner Experience and Operations

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform gives HR leaders and managers the tools they need to connect, engage, develop, and retain their people. Built for the way people work today – globally, remotely, and collaboratively – Bob helps organizations create better work experiences at scale. Being a Bobber means bringing your full self to work and doing your best work alongside thoughtful, ambitious people. We are building a global team that values curiosity, ownership, collaboration, and a genuine commitment to customer success. It’s an exciting time to join! Salesforce is leading a $166 million investment in the company, supporting our vision to bring trusted people context into the AI-powered enterprise. As we accelerate our product, technology, AI, and innovation roadmap, you’ll have the opportunity to help shape what comes next. About the Role The Global Head of Partner Success will drive and coordinate operational excellence across all elements of HiBob’s GTM partner organization. This role is responsible for designing, scaling, and optimizing global partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact across regions and partner types. Main DeliverablesDesign and launch global partner programs and performance benchmarks across all GTM partner typesBuild and scale standardized global processes for partner onboarding and GTM executionTrack and report on adherence to recruiting, onboarding, enablement, delivery, and sales benchmarksEnsure operational rigor and continuous optimization across the partner lifecycle Job Requirements Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. 15+ years of experience in Partner Success, Onboarding, Partner Programs, or related rolesProven experience designing and scaling global partner programsDeep understanding of the complete partner lifecycle from recruitment through delivery and revenueExcellent organizational and communication skillsHighly methodical and process-oriented mindsetComprehensive understanding of end-to-end partner operationsExperience operating within complex, matrixed organizationsDeep expertise in global partnership operational best practices Job Responsibilities What You’ll Do: Partner Programs & OperationsOwn global partner onboarding, enablement, program design, and operational processesDefine and evolve partner program frameworks that support scale, quality, and performanceEstablish governance models, benchmarks, and KPIs across the full partner lifecycleCross-Functional AlignmentLiaise closely with RevOps, Partner Marketing, Partner Service Delivery, and Partner ManagersEnsure alignment and operational consistency across all GTM partner motionsIdentify inefficiencies and lead initiatives to improve partner productivity and outcomesPerformance & OptimizationTrack partner performance against defined benchmarks and SLAsDrive continuous improvement through data-driven insights and operational best practicesEnsure programs support both short-term execution and long-term scalability Base salaries for this role range are $200,000-$260,000. Additionally this role has a variable compensation component. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate’s depth of experience, their qualifications relative to incumbent employees, and their location - among other factors. Job Benefits At HiBob, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below. Ownership & FinancialEquity in a global, high-growth HR tech SaaS leader401(k) with a 3% company match effective the month following your start date$2,500 employee referral bonus Health & WellbeingMedical, dental, and vision coverage from day one$1,920 annual wellness stipend to support your physical and mental wellbeingAnnual Headspace membership and expanded wellness benefitsWorkplace FlexibilityHybrid working model for Bobbers in the NY metro areaTemporary work from anywhere for up to 2 months per year (after 6 months)Work-Life BalanceGenerous paid time off and company holidays to rest, recharge, and enjoyBob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarterYour birthday off — plus a special gift from usWork From HomeHome office allowance to set up your ideal workspaceCommunity & CultureTwo paid Social Impact days each year to give back to causes you care aboutFrequent team and company social events, both in-person and virtual Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.