Partner Experience Specialist

Duties/Responsibilities

• Receive and process inbound electronic communication including email, phone and text from dealers and handle in a timely manner
• Receive, validate, and process floorplan loan requests in adherence to Kinetic Advantage’s policies, procedures, and advance guidelines
• Accurately calculate amounts due in a variety of floorplan situations
• Maintain a steady workflow and perform additional assignments in down time, as needed
• Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures related to assigned areas, and ensure adherence to established policies and procedures
• Apply experience and lessons-learned to create or modify work methods related to floorplan advances & overall partner experience
• Perform duties such as assisting new clients with basic orientation via phone and or virtual contract signing or other duties as called for by business needs.

Education and Experience

• High school diploma or equivalent required
• 1+ years related experience in either the floorplan, automobile, or auction industry or with the Bureau of Motor Vehicles, preferred

Required Skills/Abilities

• Strong organizational skills, including ability to multitask, work efficiently, and prioritize
• Ability to earn trust and build relationships over the phone and effectively communicate and exchange information with a wide diversity of individuals, both verbally and written
• Exceptional problem-solving skills include the ability to ask probing questions to deeply understand the needs of our auction and dealer partners
• Professional maturity to handle sensitive information and situations with tact and discretion
• Familiar with Microsoft Office Suite or related software such as OneNote and Teams
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Robust time management skills and attention to detail coupled with a proven ability to meet deadlines
• Skills needed to compose email and text communications professionally, clearly, and error free
• First-rate problem-solving skills combined with the ability to prioritize tasks
• Able to thrive in a fast paced and, at times, stressful environment

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods of time
• Must be able to communicate clearly
• While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards