Partner Experience Manager

JOB SUMMARY

The Partner Experience Manager is responsible for the strategy and execution of high-impact, curated Corporate Partner experiences that drive revenue growth and business development for Smith Entertainment Group entities such as the Utah Jazz, Utah Mammoth, etc. This role designs and delivers exclusive VIP events that strengthen relationships, accelerate strategic opportunities, and elevate brand engagement, while transforming bespoke experiences into repeatable and scalable models across partners, industries, and business objectives.

DUTIES & RESPONSIBILITIES

• Develop and own a portfolio of curated, high-value partner experience frameworks that leverage the company brand, private hospitality environments, and access to key influencers (ownership, players, executives, and industry leaders), designed to be customized and deployed across a wide range of partners.
• Lead planning and execution of bespoke VIP and special events that deliver “money-can’t-buy” moments, supporting partner relationship-building, deal acceleration, and long-term growth.
• Lead projects related to additional areas of partnership fulfillment and activation within assigned accounts, including promotional items, merchandise credits, hospitality, game-night experiences, and other contracted deliverables.
• Collaborate with Corporate Partnerships and Business Development/New Business during pitch, renewal, and upsell processes to design experience-driven value propositions that directly support partner business development goals.
• Manage experience budgets, prioritization, and utilization to maximize partner impact, scalability, and return on relationship investment.
• Partner with internal stakeholders (arena operations, programming, marketing, communications, and leadership) to ensure seamless execution and brand alignment across all special events and VIP experiences.
• Support strategic partner trips and off-site experiential initiatives where relationship-building and access are central to the experience.
• Partner with the Director on long-term experience strategy, innovation, and the evolution of scalable VIP experience offerings across the organization.
• Exemplify the mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

COMPETENCIES

• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Cultivates Innovation - Creating new and better ways for the organization to be successful.
• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

QUALIFICATIONS

• Bachelor’s degree in Marketing, Communications, Hospitality Management, Business Administration, or a related field; equivalent professional experience may be considered in lieu of a degree.
• 4+ years of postgraduate experience specifically in special events, corporate partnerships, sports & entertainment marketing, or experiential strategy, this is not an entry level position