Senior Partner Experience Manager

About the role

As a Senior Partner Experience Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross-functionally with Sales, Product, Engineering, and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments, and FinTech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long-term partnerships, and support company growth.

Responsibilities

• Strategic Partner Management: Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
• Team Leadership: Coach, mentor, and develop junior Partner Experience Managers, promoting a culture of accountability, growth, and high performance.
• Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state and comprehensive understanding of our platform’s capabilities.
• Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Retention & Expansion: Drive partner retention and, in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
• Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

Requirements

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship-building, and problem-solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.
• Partner-centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Pay

For this full-time position, the good faith estimated annual salary range upon hire is $96,500.00–$145,625.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. This position is eligible for bonus.