Partner Experience Manager II

About the role

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry.

Responsibilities

• Reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities.
• Implement high-level strategies to achieve project objectives.
• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

Essential Skills

• Able to manage the customer lifecycle in a fast-paced, highly nuanced environment.
• Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.
• Experience: 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry. 2‐5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.

Qualifications

• Bachelor’s degree or equivalent education and/or work experience.
• Location: 25% in office hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).

Benefits

• Flexible work environment.
• Competitive salaries.
• Paid vacation and holidays.
• Roth 401(k) plan.
• Comprehensive health, wellness, and financial packages.

Pay

$66,800.00 - $113,700.00

Schedule

25% in office hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).