Partner Education Specialist

About the role

Do you find yourself rewriting confusing instructions just because you can't leave them unclear? Maybe you've built a style guide from scratch just to bring order to a chaotic shared drive, or drafted a new training script because you knew the existing one wouldn't land with the audience. You believe that clear, well-organized knowledge is a force multiplier for any team, and you thrive at the intersection of writing craft, information architecture, and the people who depend on both.

This role is for meticulous communicators who bring structure to complexity. We'll rely on you to proactively identify gaps in our knowledge base, maintain content quality across the board, and ensure that everything we publish reflects a consistent, professional voice.

Job Level

Job Level: P3

What You'll Do

• Steward the Help Center: Create, maintain, and continuously improve knowledge articles in the Help Center. Establish and execute a regular content review cycle to ensure all articles remain accurate, relevant, and easy to use.
• Develop training content: Prepare written materials for partner and Partnership Success Manager (PSM) trainings. Collaborate closely with the Manager, Partner and User Training to ensure content aligned with partner needs. Help translate technical words and work into easy to use and understand content.
• Write and edit video scripts: Craft clear, engaging scripts for training and product videos. Edit scripts produced by others to ensure alignment with voice, accuracy, and format standards.
• Build and enforce a style guide: Develop a comprehensive style guide for all Murmuration-produced content. Own ongoing enforcement of style standards to ensure consistency and quality across every content type.
• Review and QA all training content: Serve as a quality control resource across content produced by the team, reviewing for clarity, accuracy, consistency, and adherence to style guidelines.
• Improve knowledge operations: Proactively identify gaps, redundancies, or inefficiencies in how knowledge is organized and surfaced. Recommend and implement improvements to tools, workflows, and content architecture.

Requirements

• 3+ years of experience in a technical writing, knowledge management, or content strategy role, with demonstrated ownership over a content library or knowledge base;
• Experience writing and editing for varied audiences, including both technical and non-technical readers;
• Demonstrated ability to develop and enforce style guides and content standards;
• Experience writing or editing scripts for video content (training, product, or explainer formats);
• Experience with tech tools and the language commonly used with them;
• Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar);
• Strong organizational skills and the ability to manage a content review cycle across a large body of articles;
• Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.

Nice to Haves

• Experience in a civic engagement, nonprofit, or mission-driven technology organization;
• Background in instructional design and familiarity with adult learning principles;
• Experience using AI-assisted tools to accelerate writing or editing workflows;
• Familiarity with video production workflows (even just the scripting/storyboarding side);
• or
• Experience training stakeholders on how to use and contribute to a knowledge management system.