Partner Communications Specialist

About the role

This role reports to the Partner Communications Manager within the Global Client Services (GCS) organization.

Responsibilities

• Create, edit and distribute assigned internal and external communications across approved channels using established templates, messaging standards and review processes.
• Create newsletters, announcements, leadership messages, presentations, digital communications and introductory e-learning content for assigned initiatives and audiences using tools such as Microsoft Word, PowerPoint, SharePoint and Articulate 360.
• Publish and update assigned content in the GCS Learning Academy, including team pages, role descriptions, curriculum links, announcements, job aids and employee resources.
• Translate business, operational and technical information into clear, audience-appropriate communications and documentation, with guidance available for complex or sensitive topics.
• Cover assigned communication timelines, reviews, approvals and deliverables within established project plans, escalating risks or delays to the appropriate project owner.
• Support established opportunities for employee connection, collaboration and participation across GCS.
• Coordinate assigned activity details, communications, participant information, schedules, materials and follow-up actions under the direction of the Partner Communications Professional or Manager.
• Collect participation data and employee feedback using established measures and summarize findings for the appropriate business or Employee Experience leader.
• Create, maintain and update assigned process documentation, standard operating procedures, job aids, user guides, knowledge articles, training materials and communication resources using established templates and content standards.
• Maintain assigned communication calendars and content stored in the GCS Learning Academy, SharePoint and other approved repositories. Archive outdated materials, update links and confirm that employees can access current information.
• Support routine learning administration activities in SAP SuccessFactors Learning, such as confirming course information, validating curriculum links, checking employee-facing learning paths and escalating assignment or access issues.
• Gather and verify information from stakeholders and subject matter experts to support accurate, timely and audience-appropriate content.
• Collect routine data such as email engagement, event participation, SharePoint page activity, GCS Learning Academy usage, learning completion and employee feedback and prepare summaries using established reporting measures.
• Research assigned content and information gaps, document findings and recommend practical improvements within established standards.
• Maintain organized records, trackers and project documentation.

Qualifications

• Excellent written, visual and verbal communication skills.
• Strong editing, proofreading and audience-focused writing skills.
• Good project coordination, organization and time management skills, with the ability to complete assigned deliverables within established plans, standards and approval processes.
• Ability to apply established communication and content standards, prioritize assigned work and escalate sensitive, ambiguous or high-impact issues appropriately.
• General awareness of data analysis and communication or engagement metrics.
• Willingness to share established processes, templates and communication practices with peers when requested.
• Detail oriented with a strong commitment to accuracy and consistency.

Experience, Educational Requirements, And Certifications

• A high school diploma or equivalent required; a bachelor’s degree preferred.
• 2-4 years of communications, employee engagement, technical writing, training or related experience.
• Familiarity with Microsoft 365 tools, including Word, PowerPoint, Excel, Outlook, Teams and SharePoint.
• Familiarity with e-learning authoring tools such as Articulate 360 and learning management systems such as SAP SuccessFactors Learning preferred.
• Technical writing, communications, Microsoft 365, SharePoint, Articulate or change management training or certification preferred.

Physical Requirements

• Sitting at a desk with a computer monitor for several hours at one time.
• Vision requirements include close vision, peripheral vision, depth perception and ability to adjust focus.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.