Partner Care Specialist- LATAM & Canada

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

About the role

The Partner Care Specialist- LATAM & Canada serves as the regional subject matter expert supporting partners and customers across Latin America and Canada. Responsible for international order execution, trade compliance, logistics coordination, regional customer support, process improvement, and cross-functional operational support.

Responsibilities

• Manage LATAM and Canada partner relationships, customer support activities, order execution, compliance requirements, and regional service delivery.
• Execute and monitor international order management, export documentation, customs requirements, and trade compliance processes.
• Develop and maintain SOPs, support process improvements, and provide operational reporting through Power BI.
• Collaborate with Sales, Logistics, Freight Forwarders, and internal stakeholders to resolve operational issues.
• Identify compliance risks, escalate policy exceptions, and support regional business initiatives.

Requirements

• Bachelor's degree in Business, International Business, Supply Chain, or related field; or equivalent experience
• 3+ years customer service, order management, export operations, or related experience
• Advanced Oracle ERP and Salesforce/CPQ proficiency
• Power BI and operational reporting experience
• International logistics, export controls, and trade compliance knowledge
• LATAM and Canada customs/documentation experience
• Strong analytical, communication, and problem-solving skills
• Process improvement and cross-functional collaboration experience

Skills and Minimum Experience Required

• Preferred: Degree in International Business, Supply Chain, Logistics, or Global Trade
• Preferred: LATAM/Canada support experience
• PREFERRED: Bilingual in Spanish
• PREFERRED: Export compliance experience

Physical Requirements

Light work

Travel Requirements

1-20%

Pay

$41,600.00 to $89,500.00

Schedule

N/A

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation depending on role

Equal Opportunity Employer

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities

As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

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