Client Partner, Professional Services, LATAM

What we are looking for

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
• Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
• Drive delivery for large enterprise customers
• Lead discovery sessions, support UAT, and manage go-live activities
• Ensure customers realize full platform value post-launch
• Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes

What the role offers

• Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
• Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
• Drive delivery for large enterprise customers
• Lead discovery sessions, support UAT, and manage go-live activities
• Ensure customers realize full platform value post-launch
• Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes

Where you are located

Anywhere in the United States; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

What you’ll bring to the role

• Strong command of Spanish, with the ability to communicate effectively across multilingual customer and technical teams.
• Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
• Strong experience in digital or IT transformation projects
• Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
• Proven ability to manage large, complex enterprise projects
• Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
• Experience in Field Service Management (FSM), Telecom, or Utilities