Partner Experience Specialist (US + LATAM)

About the role

Verkada is looking for a Partner Experience Specialist to join our newly formed Partner Experience Team. This role is a critical "first mile" of the Verkada reseller partner journey. Sitting within the Sales Strategy and Operations (SOPS) organization, this is a centralized team that evaluates Verkada’s reseller partner applications and delivers a quality and consistent onboarding experience for our partners in the Americas region.

What You'll Do

• Be Verkada’s point of contact for prospective reseller partners
• Respond to inquiries regarding becoming a Verkada partner
• Hold regular batch info sessions
• Identify best-fit partnership opportunities for Verkada through inbound applications
• Qualify partner applications and validate responses
• Evaluate and decide on partner applications, in collaboration with our sales and channel leaders
• Complete partner documentation requirements
• Develop and conduct foundational partner enablement sessions
• Co-develop the curriculum to set-up new partners for success
• Build assets to effectively enable our new partners
• Conduct enablement sessions
• Enforce partnership agreements
• Keep partners accountable to their commitments to the partnership
• Coach, unblock and support new partners
• Address Partner Questions, especially for our long tail of partnerships

What You Bring

• Relationship-Driven: You build trust quickly and can influence partner behavior without direct authority.
• Engaging Communicator: You are a personable leader who excels at teaching processes and running high-energy training sessions.
• Sales-Aligned: You understand the pressure and pace of a high-growth sales environment and can speak the language of our Channel Managers and Sales leaders.
• Analytical Mindset: You are detail-oriented and can spot a high-quality partner versus a "resource drain" based on data and inbound profiles.
• Bachelor’s degree.
• 1–3 years of experience preferred, either in Channel Enablement, Sales Ops, Customer Success, or a high-velocity Sales/Account Management role.
• Proven ability to present to groups and lead training sessions (virtual or in-person).
• Experience working with CRM workflows (preferably Salesforce).
• You bring a strong sense of urgency to your work and take personal ownership of outcomes, consistently finding creative solutions in undefined territory.
• Native or fluent in Spanish.
• Must be willing and able to work onsite five days per week in San Mateo, CA.

US Employee Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Savings Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
• The estimated annual pay range for full-time employees for this position, comprised of base compensation and commissions (if applicable), is $80,000 - $100,000 USD.
• Verkada Is An Equal Opportunity Employer