Participant Support Specialist

Your Opportunity with Us

We are seeking a Participant Support Specialist to be a behind-the-scenes powerhouse who keeps our service team sharp and systems running smoothly. You'll manage participant records, process carrier applications, and ensure data accuracy across platforms, directly supporting top-tier services for HRAs, FSA, HSAs, and ICHRAs. If you're detail-oriented, tech-savvy, and focused on solutions, this role is for you. You'll work closely with our Participant Experience team to troubleshoot data issues, streamline workflows, and drive process improvements in a fast-paced, collaborative environment.

Key Responsibilities

• Keep data clean and reliable by managing participant records, processing applications, and ensuring accuracy across internal systems.
• Support front-line teams with timely data entry, research, and outreach lists that enable proactive participant engagement.
• Conduct carrier outreach to gather enrollment information, verify participant data, and resolve discrepancies efficiently.
• Manage carrier applications with enrollment information when onboarding new carriers.
• Solve data puzzles by investigating discrepancies, resolving missing information, and collaborating across departments to fix issues fast.
• Drive improvement by identifying workflow efficiencies and recommending process enhancements that boost service quality.
• Protect what matters by ensuring compliance with data privacy standards, plan rules, and regulatory requirements.

Foundations for Success

• 1-3 years of experience in data entry, administrative support, or similar back-end operations (bonus if it's in benefits or healthcare!)
• Proven track record of handling large data sets with precision and speed.
• Strong analytical and research skills with a proactive, solution-focused mindset.
• Quick to learn new systems, tools, and processes.
• Exceptionally organized with sharp attention to detail.
• Comfortable working independently and collaborating across teams.
• Clear and professional written and verbal communication skills.
• Proficient in Microsoft Excel, Outlook, and common workplace platforms.
• Familiarity with account-based health plans is a plus! (HRA, FSA, HSA, ICHRA)

The OneBridge Way

This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown Buffalo, NY.