Participant Recruitment Agent

About the role

The Participant Recruitment Agent will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Participant Recruitment Agent will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs).

Responsibilities

• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Maintain and advocate a high level of customer service and quality within the department.
• Review and understand all assigned actively enrolling studies.
• Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
• Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
• Schedule screening and/or other clinical trial related appointments.
• Update participant management software with volunteer demographics and medical history.
• May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
• Strive to achieve study recruitment targets and departmental objectives.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

Requirements

• A High School Diploma or GED required; college degree and related work experience preferred.
• Good Communication (French and English for Montreal location), customer service focused, able to work in fast-paced environment.

Qualifications

• High School Diploma or GED required; college degree and related work experience preferred.

Skills

• Customer Service
• Communication (French and English for Montreal location)
• Fast-Paced Environment

Benefits

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs

Pay

TBD

Schedule

TBD

Benefits

• Training & Development Programs
• Employee Referral Bonus Program

Pay

TBD

Schedule

TBD

Company Information

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.