Part-Time Title Specialist I (Manheim)

About the role

This position provides customer support via phone using a headset in a fast-paced environment. Requires full counter coverage, greeting and assisting clients and guests. This is an important part of the role at our location, as we are a small location.

Responsibilities

• Process and re-assign titles for vehicles sold by auction
• Examine vehicle title for accuracy and conformity to specified requirements
• Verify acceptance of the title in the state for which it is filed
• Confirm accuracy and report any discrepancies
• Resolve title issues through interactions with customers or accounts
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title
• Process sale day transactions using the AS400 and provide customer service
• Verify purchases in-lane using the DVR
• Gain proficiency in DMV processes within 6 months of hire
• Access and/or add client information from Auction Access
• Assist in sale day settlement balancing
• Ensure front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture
• Perform other duties as assigned by Management
• May be required to travel and/or work overtime as business needs dictate

Qualifications

Minimum: High School Diploma/GED. Generally, less than 2 years of experience.

Preferred: Two or more years of related experience required in the auction industry or at the DMV.

Skills

• Effective communication skills
• Must possess good problem-solving and organizational skills
• Must have strong organizational skills and be very detail-oriented
• Ability to type and use 10-key proficiently
• Sitting and standing for extended periods of time
• Extensive detail handwritten and computer work
• Willingness to become a Notary is desired
• Previous vehicle title experience and title handling
• Ability to recognize title brands and other relevant notations related to titles
• Bending and light lifting 10 lbs. or less required

Schedule

Monday, Wednesday, Thursday — 8:30am - 5:00pm

Work Environment

Office setting.

Pay

Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).