Title Specialist I (Manheim)

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Process sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Gain proficiency in DMV processes within 6 months of hire.
• Provide customer support via phone using a headset in a fast-paced environment.
• Provide full counter coverage, greeting and assisting clients and guests.
• Access and/or add client information from Auction Access.
• Assist in sale day settlement balancing.
• Ensure front counter coverage.
• Visibly demonstrate commitment to client satisfaction, modeling the behaviors of Cox culture.
• Perform other duties as assigned by management.
• May be required to travel and/or work overtime as business needs dictate.

Requirements

• Two or more years of related experience in the auction industry or at the DMV.
• Effective communication skills.
• Good problem-solving and organizational skills.
• Valid driver's license and safe driving record.
• High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years' experience in a related field.
• Previous vehicle title experience and title handling.
• Ability to recognize title brands and other relevant notations related to titles.
• Bending and light lifting of 10 lbs. or less.

Preferred Qualifications

• Strong organizational skills and detail-oriented.
• Proficient typing and 10-key usage.
• Ability to sit and stand for extended periods.
• Extensive detail-oriented handwritten and computer work.
• Willingness to become a Notary.

Schedule

Monday - Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 1:00 PM

Pay

Hourly pay rate is in the range of $18.22 - $27.36 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.