Part Time Teller, Washington Park, Roxbury, MA

About the role

The Difference You Make
As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Qualifications

• High school diploma or GED: Required
• 6+ Months Cash Handling experience: Required
• 6+ Months Demonstrated customer service experience: Required
• Excellent customer service skills and a passion for helping others: Required
• Ability to identify and escalate concerns of risk to appropriate channels: Required
• Ability to follow directions, policies, and procedures: Required
• Effective listening and communication skills: Required
• Comfortable in using digital tools and technology to enhance customer engagement: Required
• Energetic, organized and able to multi-task in a fast-paced, changing environment: Required
• Understands the necessity and value of accuracy and attention to detail: Required
• Computer proficiency and basic math skills: Required
• Ability to work branch hours, which can include weekends and evenings: Required

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education: Preferred
• Preferred experience in Microsoft Office products: Preferred

Pay

The base pay range for this position is $30,000.00 USD to $47,000.00 USD annually.

Schedule

Branch hours, which can include weekends and evenings.

Benefits

We Value Your Impact
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

What To Do Next

If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.