Part-Time Specialist III Call/Welcome Center
The job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
About the role
The PT Specialist III, Call and Welcome Center provides assistance to callers and visitors regarding all aspects of the college system. The Call and Welcome Center is the first point of contact for all students, employees, faculty and the public for Lone Star College.
Responsibilities
- Manages incoming calls on several lines simultaneously, using a multi-line, computerized Call Manager phone system
- Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette
- Provides general information regarding campus and programs using printed and electronic reference materials
- Provides information regarding deadlines, dates, schedules and events
- Provides information regarding admissions, test scores, transcripts, class availability, and restrictions
- Accesses information from various websites and databases in order to respond appropriately to inquiries from callers or visitors
- Enters call log information into spreadsheets and maintains current directory listings
- Greets all visitors to the area in a courteous and professional manner, answers questions within the scope of responsibility or directs higher level questions and issues to appropriate area as needed
- Maintains a neat and organized work area at all times
- Trips incoming calls and transfers to the appropriate department
- Picks up and records data
- Responsible for other reasonable, related duties as assigned
Requirements
- Skilled in using a multi-line telephone system
- Excellent verbal and written communication skills
- Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
- Ability to understand maps and building (campus) layouts and communicate directions
- Ability to establish and maintain effective working relationships with co-workers, students, and the general public
- Skill in providing excellent customer services in meeting and satisfying customer needs
- Ability to use critical thinking skills and function independently to solve complicated problems
- Knowledge of general customer support protocols and telephone etiquette
- General knowledge of web applications, PC knowledge and Microsoft Office applications
- Skill in working in a collaborative team environment
- Good organizational skills
Qualifications
- High school diploma or GED
- At least 1 year of related work experience
- Bilingual in English and Spanish
Skills
- Skilled in using a multi-line telephone system
- Excellent verbal and written communication skills
- Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
- Ability to understand maps and building (campus) layouts and communicate directions
- Ability to establish and maintain effective working relationships with co-workers, students, and the general public
- Skill in providing excellent customer services in meeting and satisfying customer needs
- Ability to use critical thinking skills and function independently to solve complicated problems
- Knowledge of general customer support protocols and telephone etiquette
- General knowledge of web applications, PC knowledge and Microsoft Office applications
- Skill in working in a collaborative team environment
- Good organizational skills
Benefits
By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.