Part-Time Shipping and Retail Associate

Position Summary

The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office’s retail stores. This position is responsible for working in the Self-Service and Retail zones to consistently deliver a positive customer experience.

General Duties And Responsibilities

• Fulfills instructions of supervisor and assists other Team Members in performing limited store functions
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Aids in processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Supports the display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Minimum Qualifications And Requirements

• High school diploma or equivalent education
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• On a consistent basis, ability to bend/twist at the waist and knees
• On a consistent basis, ability to communicate effectively with customers, vendors, and other team members
• On a consistent basis, ability to perform work activities requiring cooperation and instruction
• On a consistent basis, ability to function in a fast-paced environment, under substantial pressure
• On a consistent basis, ability to maintain attention and concentration for extended periods of time
• On a consistent basis, ability to work with minimal supervision
• On a consistent basis, ability to report regularly to work and maintain established business hours in order to support the FedEx Office business

Preferred Qualifications

• Ability to suggest areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook

Pay

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

Benefits

Equal Opportunity Employer including, Vets/Disability. Know Your RightsPay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.