Part-Time Shipping and Retail Associate

Position Summary

The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office’s retail stores. The role involves working in retail and shipping areas to consistently deliver a positive customer experience.

General Duties And Responsibilities

• Fulfills instructions from supervisors and assists other Team Members in performing limited store functions.
• Assembles parcels and prepares goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs.
• Maintains a safe, clean, and orderly retail store.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Operates and maintains a variety of equipment in the Self-Service and Retail zones of the store, moves boxes, stocks materials, and completes assigned tasks based on priority.
• Keeps confidential customer data and handles documents, media, and packages carefully.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Takes preemptive action to prevent errors and waste.
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies and procedures.

Minimum Qualifications And Requirements

• High school diploma or equivalent education.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 50 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Preferred Qualifications

• Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.
• Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.
• Equal Opportunity Employer including, Vets/Disability.

Know Your Rights

• Pay Transparency: FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
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