Part-Time Shipping and Retail Associate

FedEx Office · North Miami, FL · Today

Business DevelopmentPart-time

Position Summary

The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office’s retail stores. This position is responsible for working in the Self-Service and Retail zones to consistently deliver a positive customer experience.

General Duties And Responsibilities

Fulfills instructions of supervisor and assists other Team Members in performing limited store functions
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Maintains a safe, clean and orderly retail Store
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
Takes preemptive action to prevent errors and waste
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail Store
Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
All other duties as needed or required of the position

Minimum Qualifications And Requirements

High school diploma or equivalent education
Excellent verbal and written communication skills
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 50 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives

Pay

Benefits

Equal Opportunity Employer

Know Your Rights

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, will be provided if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.