Part-Time Shipping and Retail Associate

Position Summary

The Part-Time Store Associate is an entry level, part-time position that works at FedEx Office’s retail stores. This position is responsible for working in the Self-Service and Retail zones to consistently deliver a positive customer experience.

General Duties And Responsibilities

• Fulfills instructions of supervisor and assists other Team Members in performing limited store functions
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs
• Maintains a safe, clean and orderly retail store
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Operates and maintains a variety of equipment in the Self-Service and Retail zones of the store
• Moves boxes, stocks materials and completes assigned tasks based on priority

Minimum Qualifications And Requirements

• High school diploma or equivalent education
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business

Preferred Qualifications

• Pays additional attention to improving knowledge and skills within the retail store
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives