Part Time Service Representative 1 or 2 (Teller) - Liberty Lake Branch

About the role

Numerica Credit Union is hiring one part‑time position that can be filled as a Service Representative 1 or Service Representative 2 depending on experience. The role focuses on delivering exceptional member service, processing financial transactions, and supporting branch operations while embodying the CARES Principles (Connect, Ask, Resolve, Elevate, Strengthen). Hours are 8:30 am – 1:30 pm, Monday through Friday.

Responsibilities

• Engage members in conversations to uncover financial needs and recommend suitable products and services.
• Identify referral opportunities to specialists (lending, business, wealth) and meet referral/sales goals.
• Process financial transactions accurately (deposits, withdrawals, payments, transfers, check cashing, official checks, wire transfers, stop payments, account maintenance, dual‑control functions).
• Maintain and balance cash drawer daily; verify vault and branch totals; resolve discrepancies.
• Troubleshoot routine and complex account or system issues.
• Provide member education on products, online banking, digital solutions, and financial wellness resources.
• Deliver consistent, high‑quality service aligned with CARES Principles.
• Build positive relationships with peers, leadership, and other departments; support teamwork and mentorship (especially for SR 2).
• Adhere to operational policies, procedures, regulatory requirements (BSA, security) and maintain compliance.
• Contribute to branch growth by deepening relationships with existing and new members.

Requirements

• High school diploma or equivalent (GED).
• Service Representative 1: six months or more of customer service and cash‑handling experience.
• Service Representative 2: one or more years of experience in financial services, retail banking, or a related role; demonstrated success performing transactions accurately.
• Basic understanding of financial transactions and customer engagement (SR 1) or advanced knowledge of cash handling, balancing, and transaction processing (SR 2).

Skills and Abilities

• Ability to read and comprehend instructions, short correspondence and memos; ability to write correspondence.
• Courtesy, tact, and diplomacy.
• Strong interpersonal and communication skills.
• Ability to learn and apply product knowledge.
• Attention to detail with ability to balance and reconcile transactions accurately.
• Ability to multi‑task and maintain professionalism in a fast‑paced environment.
• Proficiency with computers and office equipment (currency counters, copier, teller systems).
• Ability to lift up to 25 lbs. and sit or stand for extended periods.
• For SR 2: advanced knowledge of cash handling, troubleshooting operational/system issues, strong organizational and time‑management skills, ability to lead by example and support peers, adapt to new technologies.
• Preferred: bilingual (Spanish), prior credit union/bank/retail financial experience, exposure to digital banking platforms and CRM systems, proficiency in Microsoft Office Suite.

Pay

• Service Representative 1: $17.96 – $26.93 per hour.
• Service Representative 2: $19.70 – $29.54 per hour.

Schedule

Part‑time, 8:30 am – 1:30 pm, Monday through Friday.