Part Time Server - Hotel AM

About the Company

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

About the Role

The Server at one of Oxford’s luxury or boutique-style hotels is responsible for delivering exceptional customer service and creating a memorable dining experience for guests. This position ensures guest satisfaction throughout their dining experience while upholding sanitation, cleanliness, and Four-Star service standards. The Server plays a key role in maintaining high-quality service and amenities with strong attention to detail.

Responsibilities

• Provide exceptional service by anticipating and responding to guests’ needs, ensuring a seamless and enjoyable dining experience in both restaurant and banquet settings, striving to meet and exceed Forbes Four-Star standards.
• Greet guests, offer expert-level menu recommendations, and answer inquiries about food, beverages, daily specials, and dietary accommodations.
• Accurately take and input orders into the POS system, ensuring special requests, allergies, and dietary needs are properly communicated to the culinary team.
• Retrieve and serve food and beverages promptly, verifying presentation, temperature, and portion accuracy before delivery.
• Monitor guest satisfaction throughout the meal, proactively addressing concerns and fulfilling additional requests.
• Assist in maintaining service stations, ensuring they are stocked with silverware, glassware, condiments, and necessary supplies for both restaurant and banquet service.
• Support banquet events, assisting with setup, service, and breakdown to ensure smooth and efficient execution.
• Follow sanitation, cleanliness, and food safety standards, keeping a well-organized and hygienic workspace while ensuring compliance with alcohol service policies.
• Perform all tasks in compliance with federal, state, local, food safety, and sanitation requirements, as well as Oxford Collection safety standards and security procedures.
• Be knowledgeable about and able to respond to emergency situations; report any maintenance repairs needed immediately to a supervisor or General Manager.
• Warmly welcome guests, ensuring requests are handled promptly, professionally, and efficiently.
• Handle guest complaints, requests, and concerns with professionalism and discretion, using Oxford Collection’s guest recovery and service gestures consistent with Forbes service standards.
• Communicate clearly and effectively with both guests and kitchen staff; actively listen, clarify concerns, and resolve issues to ensure guest satisfaction.
• Assist with guest recovery efforts in the absence of a manager or supervisor.
• Maintain integrity, confidentiality, and sensitivity in all guest and team interactions.
• Communicate effectively with all hotel staff to ensure smooth delivery of services.
• Complete a daily activity log with pertinent shift information for co-workers and leadership team.
• Obtain sales leads for the sales department.
• Adhere to attendance policies and maintain regular availability for scheduled shifts.
• Perform other hotel-related duties as assigned.

Requirements

• Food handler’s license and liquor server permits as required by state law (or ability to obtain).
• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Reliable and consistent attendance.

Qualifications

• High School Diploma or GED preferred.
• 1+ years of previous food & beverage experience preferred.
• Previous hospitality experience preferred.

Skills

• Company Character – Supports company vision and values.
• Customer Service – Understands and meets the needs of guests.
• Professional Appearance – Presents a professional and polished look.
• Stress Management – Exhibits self-awareness and self-control in pressure situations.
• Team Orientation – Works cooperatively with others, assisting voluntarily.

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
• Must be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs both inside and outside in a variety of weather conditions.

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage for peace of mind.
• 401(k) with profit sharing to invest in your future.
• Generous paid time off so you can recharge.
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities.