Part Time Sales Team Leader - Bastrop, TX

About the Role

Assists Store Management with in-store supervision including directing personnel at the Burleson Crossing location in Bastrop, TX. This position functions as a front-line member of the Retail Store Leadership Team, providing effective leadership to all associates and displaying the highest level of customer service.

Responsibilities

• Resolves guest issues effectively and keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest returns in accordance with retail policies.
• Monitors associates' guest service levels and provides feedback as needed.
• Utilizes the GUESTS program when interacting with guests on the sales floor, phone, or handling guest-owned jewelry.
• Prepares and reviews supply orders from the JAC warehouse and orders other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility, with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process, ensuring compliance with established processes and guidelines.
• Assists in inventory cycle counting, adjustments, shipping, and receiving of merchandise while following company procedures.
• Notifies appropriate retail and corporate personnel when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Monitors product trends and communicates changes in retail to the District Manager.
• Performs product care services, including operating service equipment such as polish motors, PUK weld equipment, ultrasonic units, and related chemicals, and trains staff to do the same.
• Ensures product care services meet or exceed operational standards.
• Performs staging, setup, maintenance, and replacement of display items using visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of the Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews and creates employee schedules in the absence of the Store Manager or Assistant Manager, ensuring schedules follow operational, budgetary guidelines, and meet customer service levels.
• Demonstrates strong written and verbal communication skills, attention to detail, and organizational skills.
• Multitasks in a fast-paced environment.
• Observes all safety regulations, participates in safety training, and reports unsafe conditions.
• Adheres to all company policies, including attendance, freedom from harassment, and electronic communication guidelines.
• Assumes a lead role in the absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with departmental and cross-functional teams to establish trust and credibility.
• Assists in other areas as assigned by the supervisor.

Requirements

• High school diploma or equivalent; minimum 1-year retail or customer service experience preferred, or equivalent education/experience.
• Previous supervisory experience is preferred.
• Must pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning employment.