Part Time Retail Customer Service Representative

About the role

PostNet provides small businesses and consumers with high‑quality printing and shipping solutions. Each franchise is independently owned by local owners focused on helping their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa, and emphasizes diversity and inclusion in its workplaces.

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Pay

$17.50 per hour

Schedule

Mandatory Saturday shift (4 hours). Minimum availability of 22 hours per week, up to 28 hours per week based on store operating hours.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders, and other store services.
• Assist customers with product and service needs in person, via email, and by phone.
• Process customer sales through the point‑of‑sale system.
• Up‑sell, cross‑sell, and participate in marketing and promotional initiatives.
• Assist management with maintaining, ordering, and stocking inventory; keep the store clean and tidy.
• Interact with UPS, FedEx, DHL, USPS couriers, vendors, and store staff.
• Sort, deposit, and maintain mail and packages for private mailboxes.
• Capture, complete, and organize virtual mail.
• Maintain store areas, manage paper area, and oversee shredding and waste disposal.
• Operate the point‑of‑sale system, copiers/printers, rental computers, and other store equipment.
• Perform other duties as assigned.

Requirements

• Associate’s degree minimum or equivalent experience.
• Previous customer service or sales experience in a retail environment (preferred).
• Shipping and/or printing experience preferred.
• Ability to lift at least 50 pounds.
• Ability to stand behind a sales counter for extended periods.
• Ability to communicate clearly with customers by email, phone, and in‑person.
• Must perform all duties in a safe and efficient manner.

Skills

• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Handle customer complaints professionally.
• Multitasking – process multiple tasks simultaneously.
• Work efficiently in a fast‑paced environment.
• Self‑starter with strong attention to detail.
• Effective