Part Time Retail Customer Service Representative

About the role

The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This position will be scheduled 10-20 hours and should have open availability for days, evenings and weekends.

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add-on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
• Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed.
• Order inventory as necessary, and complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Open and close store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.

Requirements

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 20 lbs at times.

Qualifications

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• 2+ years of product knowledge of items in assigned department

Skills

• Customer Service
• Teamwork
• Attention to detail
• Communication

Benefits

N/A

Pay

N/A

Schedule

This is a part-time position, scheduled 10-20 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Company Information

• Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.