Part-Time Retail Ambassador - Upper West Side

About the role

At Rothy’s, we believe in transforming millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look as good as they feel. Our Stores team is extraordinary, providing deep knowledge of every Rothy’s style and out-of-this-world customer service, which creates long-lasting brand loyalty.

Responsibilities

• Deliver the Rothy’s Experience to every customer—a best-in-class service experience rooted in Rothy’s values
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service-driven store culture by modeling collaborative, team-focused behavior
• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

Requirements

• 18 years of age or older
• Previous retail or customer service experience preferred
• Strong communication skills and the ability to build genuine customer connections
• A passion for service and the drive to achieve personal and team sales goals
• Willingness to support operational tasks as part of the team
• Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
• Ability to stand/walk an entire shift
• Ability to lift, push, carry or otherwise move up to 25 lbs
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Qualifications

You have a passion for service and the drive to achieve personal and team sales goals. You are guided by Rothy’s values and committed to fostering a welcoming, service-driven environment.

Skills

• Embrace Possibility
• Obsess Over Innovation
• Make the Planet Proud
• Collaboration is Key

Benefits

• Wellness and Commuter Programs
• Paid Time Off and Wellbeing Time
• Employee Discount Program

Pay

The Pay Range is $19.00 per hour. Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package. Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.