Retail Sales Ambassador (Part-Time)

About the role

The Phillip and Patricia Frost Museum of Science is actively seeking a part-time Retail Sales Ambassador to enhance our Retail team. This role plays a crucial part in ensuring an exceptional guest experience at both the Science Store and secondary retail locations. In addition to accurately processing sales transactions, the Retail Sales Ambassador takes charge of daily inventory processes, including product handling, processing, merchandising, and other inventory related tasks. This position is indispensable to our year-round operation, requiring not only a friendly demeanor and excellent customer service skills but also proficiency in technical and inventory tasks within the point-of-sale system (Heartland Retail).

Responsibilities

• Actively participate in all inventory-related task assignments and ensure the accuracy and completion of tasks daily.
• Complete replenishment tasks and ensure the retail floor is prepared for guests.
• Handle multiple tasks in a fast-paced environment, including inventory counts, sorting, merchandising, and restocking in a loading dock setting.
• Adhere to department policies and procedures concerning cash handling, information security, and inventory management.
• Assist guests with transactions, questions, and concerns, ensuring a seamless and friendly experience.
• Utilize customer service training to identify and resolve guest issues.
• Represent the museum with integrity, embodying organizational values and promoting our mission daily.
• Identify and communicate areas of improvement to maximize guest satisfaction.
• Assist guests with information and direction during emergencies or evacuations.
• Enforce company safety policies.

Requirements

• Background clearance.
• Drug screening as part of the Drug-Free Workplace Program.
• Physical demands: frequently required to stand for long periods of time as well as talk and hear; frequently required to walk and use the stairs; use hands and fingers to feel, handle, or operate objects, tools, or controls; reach with hands and arms; occasionally lift and/or move up to 30 pounds; specific vision abilities include close vision and the ability to adjust focus.
• Work environment: work time primarily spent on the floor delivering programs and require being exposed to the elements such as sun, heat, wind, etc. frequently; weekend and evening work in alignment with programs is required.

Qualifications