Part-Time Recreation Leader - Terrell Mill

About the role

This position is available in the PARKS department at the Terrell Mill Tennis Center, located at 480 Terrell Mill Road SE, Marietta, GA 30067. The position primarily works mid-day, nights, and weekends.

Responsibilities

• Performs customer service functions: provides information or assistance regarding services, activities on the phone and in person, forms, procedures, fees, or other issues; responds to routine questions and complaints; researches problems and initiates problem resolution; and refers complaints/problems to appropriate personnel.
• Processes participant registrations, court reservations, tournament registrations, and other scheduled services and events: receives requests for classes, court times, or other scheduled services; reviews registration forms for accuracy and completeness; enters information into online database and calendars; collects and records fees; and maintains related documentation.
• Prepares facilities according to daily schedule: opens and closes facility; unlocks and locks doors; turns lights on or off; disarms and sets alarm; moves, sets up, and tears down tables, chairs, etc.; and performs routine cleaning duties such as emptying trash, sweeping floors, etc.
• Maintains attendance and punctuality within customary tolerances for this position.
• Performs other related duties as assigned.

Requirements

• High School Diploma or GED preferred; supplemented by one year of work experience that shows an ability to maintain steady employment in any field.
• Strong customer service skills and phone/receptionist abilities.
• Excellent communication and interpersonal abilities.
• Strong computer skills (proficient in Microsoft Office applications, experience with Google Drive, and court scheduling applications).
• Detail-oriented with good organizational skills.
• Basic knowledge of tennis and Atlanta Tennis Leagues (ALTA and USTA, Ultimate, T2 a plus).
• Previous experience in a customer-facing role is a plus.
• Social media management/graphic design abilities a plus (previous experience in Canva a plus).
• Previous experience in CivicRec is a plus.
• Experience at another Racket Sports Facility, is preferred.

Qualifications

• Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals.
• Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, noise extremes, and electric currents.

Skills

• Customer Service
• Customer Registration
• Tennis Knowledge
• Facility Management
• Computer Skills

Benefits

Benefits for part-time employees are marked. 01 I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process. 02 I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application. 03 Are you legally eligible to work in the United States on an unlimited and unrestricted basis? 04 Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed. 05 How many years of customer service experience do you have? 06 Please describe your customer service experience. Enter N/A if this does not apply. 07 Do you have a background in tennis (playing, teaching, coaching, or working at a racket sports facility)? 08 Please describe your tennis experience (playing, teaching, coaching or working at a racket sports facility). Enter N/A if not applicable. 09 If you receive a conditional offer of employment, you will be required to satisfactorily complete the following requirements: a criminal background, a credit check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.