Part Time Receptionist

About the role

At IWG, we lead the way in flexible workspace solutions, operating the world’s largest workspace network across over 120 countries. As a Part‑Time Community Associate you will help create and maintain a vibrant community within the Hunt Valley center, supporting customers’ administrative and service needs so they can focus on their business.

Responsibilities

• Prepare the center before opening, ensuring cleanliness and readiness.
• Greet customers and handle requests such as Wi‑Fi code changes, package inquiries, directions, and technical assistance (e.g., setting up projectors).
• Manage incoming calls, connect them to appropriate customers, and ensure services are properly charged for accurate invoicing.
• Sort and distribute mail, notify customers of received items.
• Assist with printing, invoicing, and opening service tickets for facility issues (e.g., temperature complaints).
• Plan and promote weekly networking events: create e‑invites, design and post posters, engage prospects.
• Coordinate meeting room wrap‑ups, direct groups to nearby restaurants, and maintain tidy spaces.

Requirements

• Strong communicator able to build professional relationships and empathize with customer needs (ideally 1+ year of customer‑service experience).
• Proactive problem‑solver who takes ownership of issues.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year, in addition to PTO accrual.
• Competitive 401(k) program with company match.
• Affordable and comprehensive health care for full‑time team members (some plan options for part‑timers).
• Quarterly bonus plan program.
• Professional workplace community with business‑casual attire.
• Training and development opportunities aligned with career growth.

Pay

Hourly rate of $20.

Schedule

Part‑time, 25 hours per week, on‑site at 222 Schilling Circle, 2nd Floor, Hunt Valley, MD 21031.