Part Time Radiology Aide I

About the role

The role involves delivering excellent customer service and support to patients, clinicians, and technologists, primarily through answering phones, scheduling appointments, and conducting outreach calls. The position requires working independently and improving radiology clinical and clerical operations.

Responsibilities

• Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
• Determines urgency and priority of emergent add-on exams.
• Schedules appointments for patients optimizing patient appointment availability.
• Aids patients with referral processing and communication with other departments.
• Conducts outreach to patients for appropriate follow-up appointments.
• Determines urgency and priority of patient appointments and appropriately schedules exams/procedures accordingly.
• Verifies patient insurance coverage, demographic information, and ordering clinicians.
• Makes appointment reminder phone calls as needed.
• Processes patient requests for copies of images/CDs in accordance with Atrius' standard for release of patient information.
• Manages the patient flow within the department by adhering to the department check-in process.
• Maintains and monitors referral/work queue reports and provides necessary outreach for all open active referrals.
• Closes referrals when appropriate.
• Monitors scheduling requests and schedules appointment requests accordingly.
• Performs image sharing functions including but not limited to: ensuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions, and assisting in downloading of CDs to patients EMR/PACS.
• Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS.
• Applies appropriate tracking for internal and external facility images entering and leaving the department according to department policies.
• Communicates results to outside providers by faxing and/or routing per department protocol.
• Ensures the waiting room is maintained and orderly.
• Assists with training and orientation of new radiology support staff.
• Provides back-up coverage for other support staff as needed.
• Assists in resolving minor patient concerns and complaints as appropriate.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED
• 6+ months of customer service or healthcare experience

Qualifications

• Basic level of proficiency with computer applications
• Experience in radiology/imaging department
• Previous experience in a job requiring the ability to multi-task and prioritize activities
• Familiarity with medical terminology
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience

Skills

• Strong interpersonal, customer service, time management, computer and organizational skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay and Schedule

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Part-Time, 24 hrs. Monday - Thursday: 4pm - 8pm; Saturday: 7am - 3:30pm