Part Time Radiology Aide I

Role Overview

This position involves providing exceptional customer service and support within a radiology department. Responsibilities include answering calls, scheduling and managing patient appointments, verifying insurance and demographic details, conducting outreach for follow-ups, and coordinating imaging and referral processes. The role requires independent work, strong organizational skills, and adherence to privacy protocols to protect patient information.

Key Duties

• Manage patient flow and appointment scheduling to optimize availability
• Assist with referral processing and communication between departments
• Verify patient insurance and demographic data
• Perform outreach calls for follow-up and appointment reminders
• Coordinate image sharing, downloads, and record updates in PACS
• Support communication of results to providers and maintain department orderliness
• Train and assist support staff, provide backup support, and handle patient concerns
• Ensure confidentiality of protected health information and comply with privacy policies

Qualifications & Skills

• High School Diploma/GED
• 6+ months of customer service or healthcare experience
• Basic proficiency with computer applications
• Preferred: radiology or imaging experience, familiarity with medical terminology, EMR experience, multitasking skills

Physical & Working Conditions

Fast-paced clinical environment with frequent patient contact, lifting up to 30 pounds, and potential for interruptions.