Part-Time Patient Representative - Concord (24 hours weekly) (47567)

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care and a collaborative clinical environment.

What You Will Do

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

A Typical Day

You’ll greet patients with a welcoming smile, complete check-in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.

Schedule

Schedule: Onsite, Mon–Fri, 8a–5p; occasional opening or closing rotation pending provider’s schedule.

Ready to Apply?

If you’re passionate about patient care and thrive in a fast-paced clinical environment, we encourage you to apply today and join our growing team.

Qualifications

• Education/Experience: High school diploma or equivalent, required. Associates degree or higher preferred
• A minimum of 3 years of prior experience in customer service or a patient-facing medical office role, highly preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.