Patient Service Representative - Days, Part-Time

About the role

Located at Mercy Orthopedic Clinic, 650 S Mount Auburn, the Patient Service Representative serves as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Ensure a positive and seamless patient experience by managing front desk operations and workflows.
• Enter patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Handle patient inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Requirements

• High school diploma or equivalent.
• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Skills

• Strong verbal and written communication skills.
• Ability to communicate effectively and professionally.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Qualifications

• One year of applicable medical office experience (preferred).

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Days, Part‑Time (24 hour weeks)