Patient Service Representative - Days, Part-Time

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors at Mercy Hospital Southeast’s Mercy Orthopedic Clinic (650 S Mount Auburn, Cape Girardeau, Missouri). The PSR ensures a positive and seamless patient experience by managing front desk operations and workflows. This is a part‑time day shift position averaging 24 hours per week.

Responsibilities

• Manage front desk operations and patient flow
• Greet patients and visitors, providing courteous and professional service
• Schedule appointments and maintain appointment calendars
• Process patient documentation and enter information accurately
• Handle patient inquiries and concerns with tact and diplomacy
• Maintain patient confidentiality and follow privacy policies/procedures
• Adapt to unexpected situations while remaining composed under pressure
• Attend and complete Clinic Core Front Desk Training after hire

Requirements

• High school diploma or equivalent
• Ability to push, pull, and/or lift up to 50 lbs occasionally
• Ability to stand and walk during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties
• Attend and complete Clinic Core Front Desk Training post‑hire

Qualifications

• Preferred: One year of applicable medical office experience

Skills

• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Empathetic, patient‑focused approach
• Tact and diplomacy in handling inquiries and concerns
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policies
• Adaptable and able to work effectively under pressure

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)

Schedule

Day shift, part‑time (approximately 24 hours per week)