Part-Time Patient Access Customer Service Representative

About the role

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Access Customer Service Representative (On‑Site) at LifePoint Marquette General Hospital, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. You’ll work across multiple computer systems, answer phones, gather patient information, navigate insurance plans, collect co‑pays, and collaborate with care teams to support timely access and a positive patient experience.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements

• Exceptional customer service experience with strong communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk work is a plus (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Benefits

• Experience in healthcare administration and patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.
• Make a real difference: patients rely on you for support and reassurance; you’ll be a calm, helpful presence during stressful times.
• Learn healthcare from the ground up: gain knowledge of insurance basics, hospital workflows, and skills that open doors to long‑term career growth.
• Fast‑paced, never boring: move between systems, phone calls, and in‑person interactions, balancing accuracy with compassion alongside clinicians and emergency staff.