Part Time As Needed Patient Access Customer Service Representative
Location: Ascension St. Thomas Stones River Hospital
About the role
Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Patient Registration Customer Service Representative in In-Patient Registration, you will be the first friendly face patients meet when they check into the hospital.
No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Preferred: Medical or healthcare experience (but not required!)
Benefits
Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We offer a competitive benefits package.
Pay
For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available.