Part-Time Patient Access Associate

About the Role

This position involves greeting and registering patients, collecting demographic and insurance information, verifying eligibility, and assisting with financial assistance programs. You will provide excellent customer service both via phone and in person, schedule appointments, document issues, and resolve claim errors. The role may also include mentoring staff and handling various administrative tasks.

Responsibilities

• Greet and register patients
• Collect and verify demographic and insurance information
• Assist patients with financial assistance programs
• Schedule appointments and document issues
• Resolve claim errors
• Provide excellent customer service via phone and in-person interactions
• Mentor staff as needed
• Handle various administrative tasks

Requirements

• At least 6 months of customer service experience in healthcare settings
• Proficiency in Microsoft Office
• Availability for full-time evening shifts, including weekends and holidays

Preferred Qualifications

• Experience with revenue cycle
• Office operations experience
• Familiarity with Epic systems

Physical Requirements

• Ability to walk, stand, and bend for extended periods
• Ability to lift up to 10 lbs

Benefits

• Competitive hourly rate
• Comprehensive benefits package
• Potential sign-on bonus for external applicants