Part Time - Outlet Customer Service Associate - Flexible

About the role

Lowe's Outlets seeks a Customer Service Representative to provide exceptional customer service and assist customers in finding and purchasing products.

Responsibilities

• Provides SMART customer service at all times through the daily execution of tasks such as understanding customer needs, assisting with merchandise selection, and communicating project-related information.
• Listens to and responds to customer questions, guiding them to appropriate areas of the store and demonstrating products as needed.
• Demonstrates sincere appreciation to customers and writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Uses store systems to prioritize loads, print pricing labels, and look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepares merchandise in department of responsibility based on customer requirements/specifications.
• Maintains a safe and secure work environment by monitoring store entrances and exits, detecting security risks, and adhering to safety requirements.
• Operates store equipment as needed depending on one’s specific role and department.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
• Assists Pro customers to find product by walking the customer to the correct aisle and bay, and assists with loading product into their vehicles.
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs, enrolling customers into these beneficial programs using the SMART phone and sales terminal.
• Processes walk-up, phone, email, and online orders, calls vendors to verify product availability and cost as needed.
• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage, and processes sales transactions according to company guidelines.
• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to return.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior and exterior areas as needed.
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance.

Qualifications

High school diploma or equivalent required. Previous retail experience preferred. Must be able to lift 50 lbs. and stand for extended periods of time.

Skills

• Excellent communication skills
• Knowledge of store systems and procedures
• Ability to work independently and as part of a team
• Strong organizational and problem-solving skills

Benefits

Comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

Full-time position available.