Part Time - Outlet Customer Service Associate - Flexible

About the role

Lowe’s Outlets seeks a Customer Service Representative to provide exceptional customer service and assist customers in finding and purchasing products.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe’s Outlets’ policies.
• Assists customers in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepares merchandise in department of responsibility based on customer requirements/specifications.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler).
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Processes returns to the Distribution Centers and appropriately disposes/returns items.
• Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Qualifications

High school diploma or equivalent required. Previous retail experience preferred.

Skills

• Excellent communication and interpersonal skills.
• Knowledge of store systems and procedures.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Pay

Pay Range: $16.94 - $17.20 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

Hours are typically 8:00 AM - 5:00 PM, Monday through Saturday.