Part Time - Outlet Customer Service Associate - Flexible

About the role

Lowe’s Outlets seeks a Customer Service Representative to provide exceptional customer service and assist customers in finding and purchasing products.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe’s Outlets tasks.
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Prompts support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
• Prepares merchandise in department of responsibility based on customer requirements/specifications.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactor baler).
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
• Assists Pro customers to find product by walking the customer to the correct aisle and bay.
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out shopping experience.”
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs.
• Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
• Uses the point-of-sale terminals to process walk up, phone, email, and online orders.
• Calls vendors to verify product availability and cost as needed.
• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s Outlets.
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
• Processes returns to the Distribution Centers and appropriately disposes/returns items.
• Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role preferred.
• Knowledge of Lowe’s Outlet programs and policies.
• Ability to operate various store equipment.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Skills

• Excellent customer service skills.
• Knowledge of Lowe’s Outlet programs and policies.
• Ability to operate various store equipment.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Pay

Pay Range: $16.00 - $16.65 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.