part-time Night Auditor/Front desk starting at $21-24hour

Role Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Qualifications

• Passion to serve others
• Proactive, responsive, and caring nature
• Engaging with others
• High sense of responsibility

Benefits

• Competitive wages
• Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, training & development, and career advancement opportunities

About the Role

We are looking for individuals passionate about serving others to join our team at the newly opened Homewood Suites/Hampton Inn Boston Woburn. Positions range from part-time (16 hours/week on Saturdays and Sundays from 11:00pm - 7:00am) to full-time (up to 40 hours/week with three additional 3pm-11pm or 7am-3pm shifts).

This role involves interacting closely with guests, making it crucial to provide exceptional hospitality and customer service.

Company Culture

We believe in fostering a positive and inclusive work environment. Our core values are Quality, Integrity, Community, Profitability, and Fun. We value our associates and strive to provide a supportive and engaging workplace.

Why Concord?

• Great work environment with a focus on associate development and career growth
• Fun and engaging activities for associates
• Opportunities for personal and professional development
• A culture that prioritizes quality, integrity, community, profitability, and fun

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.