Part-Time Night Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and continues to develop a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts.

About the role

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis; and ensuring the accuracy of guest billings and city ledger transactions. They also perform guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Responsibilities

• Perform guest services functions (e.g., check guests in/out, take reservations, wake-up calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports (e.g., Daily Operating Report, Discount Programs, Tax Reports) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Ensure accuracy of all numbers reported, including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management informed of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.
• Pick up property trash.
• Complete leftover laundry.
• Walk property at night to ensure security.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying, and solving them as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Late/Overnight shift.

Skills

• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Effective communication (verbal and written) with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Active listening to understand and clarify concerns raised by employees and guests.
• Multitasking and prioritization to meet deadlines.
• Approach all encounters with guests and employees in a service-oriented manner.