Part-Time MSHM Program Operations Coordinator

The O'Neill School of Public and Environmental Affairs works to build a better world by stewarding the development of welcoming societies, democratic governance, and a healthy, sustainable environment. We partner with the public, private, and nonprofit sectors to pursue education, scholarship, and civic engagement at the intersection of policy, science, and management. We equip our students with the knowledge and skills to make a significant global impact.

About the role

Serves as the primary point of contact for the day-to-day operations of the Master of Science in Healthcare Management (MSHM) program. Coordinates activities, monitors deadlines, and maintains program documentation. Manages alumni and career outcomes data, including employment tracking, reporting, and engagement activities. Supports CAHME accreditation, assessment, and continuous quality improvement initiatives through data collection, reporting, and documentation management. Develops and implements AI-enabled administrative solutions to enhance efficiency, streamline workflows, and reduce manual processes. Maintains program data and prepares dashboards, reports, and analyses to support program leadership and decision-making.

Responsibilities

• Coordinate practicum partnerships and student placements by maintaining relationships with employer partners, preceptors, and practicum organizations.
• Manage alumni and career outcomes data, including employment tracking, reporting, and engagement activities.
• Support Commission on Accreditation of Healthcare Management (CAHME) accreditation, assessment, and continuous quality improvement initiatives through data collection, reporting, and documentation management.
• Develop and implement AI-enabled administrative solutions to improve efficiency, streamline workflows, and reduce manual processes.
• Maintain program data and prepare dashboards, reports, and analyses to support program leadership and decision-making.

Requirements

• Required: Bachelor's degree in relevant field.
• Preferred: Master's degree in relevant field.
• Required: 2 years of professional experience in program administration, operations, project coordination, higher education, business operations, or a related field.
• Skills: Aptitude for organizing multiple and competing responsibilities and deadlines with detail and accuracy; ability to effectively communicate verbally and through written platforms; capability for developing and maintaining working relationships with partners; adept in managing sensitive and confidential information; proficient with Microsoft Office applications (Excel, Word, PowerPoint, Outlook) and other business or educational software platforms; competent with analyzing and interpreting data to identify trends, support decision-making, problem-solving, and developing reports.
• Preferred: Ability to design and maintain process documentation and standard operating procedures; aptitude for developing dashboards, reports, and data visualizations using business intelligence tools; adept at managing CRM, student information, and database systems; capable of applying AI tools, workflow automation, and prompt engineering to solve administrative challenges; capacity for building and utilizing AI agents, chatbots, and no-code/low-code automation platforms; proficient in evaluating and implementing technology solutions that improve efficiency and delivery.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Benefits

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

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